Business evaluation

Evaluation means reward

ODR4ALL is not just another online dispute resolution platform.
Its innovation lies in particular in the merchant/business evaluation system that is implemented.
For the first time, traders/businesses who voluntarily participate in online dispute resolution through the startADR ODR4ALL platform are rewarded.

The award concerns merchants/businesses that chose to:

– Listen to their customers' complaints
– Be interested in resolving their complaints
– Resolve the dispute with the aim of retaining the customer and maintaining the good reputation of the business

The reward is given by:

– High score in the list of businesses for which a complaint has been submitted by their consumer/customer.
– Granting a certification mark for electronic dispute resolution

Full transparency

The evaluation system of the startADR ODR4ALL platform operates in a transparent manner, so that consumers and businesses know how businesses are evaluated.
The evaluation is based on specific criteria - indicators and, above all, on the evaluation of the business by the consumer himself.
You can find out more about the business rating system here. here.

Full transparency

The evaluation system of the startADR ODR4ALL platform operates in a transparent manner, so that consumers and businesses know how businesses are evaluated.
The evaluation is based on specific criteria - indicators and, above all, on the evaluation of the business by the consumer himself.
You can find out more about the business rating system here. here.

Why evaluation?

Why It is the best way to reward merchants/businesses that implement good practices in resolving complaints with their customers.

Why Businesses that respect their consumers/customers should be given a legitimate competitive advantage.

Why The assessment leads to market self-regulation and the voluntary participation and compliance of businesses with the rules on consumer protection, e-commerce and online dispute resolution.